Job Title: Retail Food Services Assistant - Davis Center and Requisition ID number: 101250
Close Date: 11:59 PM on 05/16/2024
Organizational Unit: CWS, Retail Operations (10001676)
Site: Davis Center (0001)
FTE: 1.000; 45 wks; this is based on full-time equivalency with 1.0 being full time
Union: Food Service(27)
Functional Area: Food Service
Resume and Cover Letter are mandatory to apply for any position.
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SUMMARY
Under general supervision, greets, fulfills customer orders and rings-up sales at the Davis Center; provides excellent service to all customers by acting with a customer-comes-first attitude; educates customers about the products offered.
ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
- Greets and converses with customers.
- Creates a positive and welcoming atmosphere for every customer; discovers and responds to customer needs.
- Prepares beverages and food products in accordance with Café policies and procedures; educates customers on product offerings and special orders; provides recommendations as requested.
- Follows operational policies and procedures in regard to cash handling, safety and security.
- Maintains a clean and organized workspace.
- Stocks and organizes merchandise as required.
- Assists with training of new and part-time staff.
- Communicates with co-workers and management to solve problems and improve quality and service.
- Contributes to the efficiency and effectiveness of the Café’s service to its customers by offering suggestions and directing or participating as an active member of a work team.
- Assists in opening/closing of café.
- Maintains high level of quality standards for all product preparation; follows health, safety and sanitation guidelines for all products.
- Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner that promotes a harmonious and effective workplace environment. Answers the phone in a professional manner.
- Enthusiastically promotes the Superintendent’s goals and priorities in compliance with all policies and procedures.
- Other duties or tasks may be assigned on an as-needed basis
MINIMUM QUALIFICATIONS
Education, Training, and Experience Guidelines
High School Diploma/GED; AND one (1) year of retail food service/coffee shop experience; OR an equivalent combination of education, training and experience as determined by Human Resources.
Knowledge of:
- Safety and sanitation practices for food preparation, distribution and storage.
- Cash register operations and cash handling techniques.
- Personal sanitation and hygiene regulations.
- Gourmet coffees and blends; brewing equipment and different garnishing techniques associated with coffee drinks.
- Principles and practices of effective customer service.
Skill in:
- Providing superior customer service.
- Communicating effectively in oral and written forms.
- Following and maintaining safety and sanitary standards.
- Following verbal and written instructions and procedures.
- Establishing and maintaining effective working relationships with co-workers and customers.
- Working independently and interacting positively with others.
- Working under specific instructions, oral and written.
- Processing information/merchandise through POS register system.
- Ability to multi-task and perform a variety of duties.
- Operation of all equipment necessary for café operations.
LICENSE AND CERTIFICATION REQUIREMENTS
None
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a commercial food service and kitchen work environment; moderate physical requirements, with risk of burns and cuts; repetitive work, frequent lifting, carrying, and moving up to 50 pound containers of food preparation materials and equipment; handle food and hot beverages, frequent use of hand and finger motions and reaching with hands and arms, may require working in a walk-in freezer. Eligibility for position is based on passing the required pre-placement exam.
ORGANIZATIONAL INFORMATION
- Bargaining Unit: Food Service
- Grade: F1
- FLSA Status: Non-Exempt
- Job Group: Food Services
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Final candidates may be invited to interview with a committee. Final appointment to this position will be contingent upon passing a criminal background check.
COMMITMENT TO DIVERSITY:
Diversity is one of Minneapolis Public Schools core values and is essential to our goal of putting children first and making them college-ready. Diversity of our workforce provides us with a competitive advantage and allows us to better understand, communicate with and educate our diverse student body. Minneapolis Public Schools will not deny anyone the opportunity for training or employment because of race, color, creed, religion, national origin, gender or gender identity, marital status, status with regard to public assistance, disability, sexual orientation, age, family care leave status, or veteran status.
Minneapolis Public Schools strongly encourages diverse candidates to apply.
Posting Notes: | 12:01 AM On 05/16/2024 | CWS, Retail Operations (10001676) | Davis Center (0001) | Food Service