Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:$20.08 - $24.61 Hourly
Department:Department of County Human Services (DCHS)
Job Type:Regular Represented
Exemption Status:United States of America (Non-Exempt)
Closing Date (Open Until Filled if No Date Specified):August 06, 2020
Start your career with us in case management and human services! The Department of County Human Services Aging, Disability & Veterans Services Division's mission is to promote independence, dignity, and choice in the lives of older adults, persons with disabilities, and veterans. We believe we all benefit when everyone can reach their potential and can fully contribute to our communities. As a Case Management Assistant, you will assist Case Managers to perform administrative/clerical duties, screen for program eligibility, respond to inquiries through various channels of communication, and connect clients to community resources.
The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions at any of our locations including Downtown Portland (Five Oak), Gresham (East County), Northeast Portland (Walnut Park), Mid County (Cherry Blossom), and Southeast Portland (Tabor Square). Currently, there is one (1) vacant position located at Five Oak Building.
Primary responsibilities include:
- Assist clients with forms
- Search for potential placements and providers
- Screen for eligibility for programs
- Maintain files and paperwork for case managers
- Support case managers in a shared caseload model
- Accompany clients to visit care facilities and medical appointments
- Help clients get needed household items
- Refer clients to community resources that are available
- Do home/field visits and transport clients
- Use spreadsheets to track client and provider data
- Participate in program outreach efforts in building relationships
The successful candidate will demonstrate:
- Respect and appreciation for ethnic and cultural diversity.
- Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
- Ability to effectively organize/prioritize work to meet pressing deadlines, and work independently as well as in a team, craft clear and concise verbal/written communications.
- Ability to assess and refer clients to the proper agencies and/or service resources.
- Ability to understand and appropriately apply procedures, requirements, regulations, and policies for social services programs.
- Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex and confidential issues and situations and deal professionally, emphatically, and calmly with individuals that may act inappropriately, verbally abusive, hostile and/or distraught.
- Ability to complete work using standard software tools and office equipment.
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.
Minimum Qualifications/Transferable Skills:
- Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values
- Education/Training: High school diploma or GED; AND
- Experience: Two (2) years of general administrative experience, including experience working directly with clients and/or the public, preferably in a social service setting
- Must pass a criminal background check
- May require a valid driver’s license by the time of hire
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Screening and Evaluation
The Application Packet:
Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following:
- A completed online application and/or resume.
Internal Candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to the application deadline.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
- Initial review of minimum qualifications
- Consideration of top candidates - Eligible candidates are those who meet the minimum qualifications and submit a completed online application. Those candidates will be selected at random using a scientific method. Candidates drawn in the random pool may be offered a phone screen and/or in-person interview as positions become available.
- Background and reference checks
Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.
Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Phone:+1 (503) 9887506 x87506
Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.