Department Coord, Univ Stores

Duke Health | Durham, NC, United States

Applying to this job will open a new window on the employer's web site to apply there.

Posted Date 7/09/2021

Occupational Summary

Opening for a full time Department Coordinator in the Duke Team Store. This position reports to the Assistant General Manager, Retail Specialty Stores. The Department Coordinator is responsible for both front-end activities (including assisting customers, operating a cash terminal, and merchandising products), as well as back-end duties (including ordering and receiving).


Coordinate day-to-day operations of the Team Store to ensure retail sales floors are properly arranged, sized, and grouped according to store standards. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc.

The management and staff at the Duke Team Store are also responsible for the operation of the Clothing / Gift Concessions Program for various athletic games – the Department Coordinator assists with the preparation and staffing of the various athletic events, as needed to meet full coverage demands in both operations.

Assist in receiving incoming merchandise transfers, verify packing slips for accuracy of quantities received and ensure that all UPCs are properly linked in the Sequoia system and all items are priced correctly. Work with Distribution Center to ensure deliveries are made in a timely manner.

Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs and expectations. Confer with Store’s management on any inventory issues. Make recommendations to Store’s management to ensure resolutions are communicated and acted upon related to all inventory issues.

Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.

Perform inventories as scheduled; take counts of sale, reduced, damaged and discounted merchandise; note markdown of merchandise and dispose of merchandise according to procedures.

Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; ensure appropriate loss prevention policies are adhered to.

Operate point-of-sale cash register as needed, processing cash and non-cash transactions. Enter new inventory products into Sequoia system and ensure margins are correct.

Monitor work of lower level and student employees; notify supervisor of problems that cannot be resolved.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Required Qualifications at this Level

Education/Training: Requires a high school diploma. Some college preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Experience: One to three years of retail apparel sales and operational experience in a high-end, high volume retail operation. Must have a proven successful retail track record. Prefer retail supervisory experience.


· Excellent communication and customer service skills.

· Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.

· Ability to work both independently and as part of a diverse and close-working team in a fast-paced setting.

· Quick learner with demonstrated problem-solving skills.

· Ability to learn and apply new technologies as needed.

Interested candidates should visit the Duke University website ( and apply for position.

Contact: Darcy Ewalt, Deputy General Manager, Retail Operations,

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Duke University is located in Durham, N.C. and offers competitive pay and excellent benefits. Duke University is an Equal Opportunity/Affirmative Action Employer.

Minimum Qualifications


Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.


Work generally requires 6 months of retail store experience including OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE cash register operation experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Healthcare & Public Health

Share this job