Patient Access Rep

Virginia Commonwealth University Health System | Richmond, VA

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Posted Date 7/31/2020

    • The chief objective of this position:

      • Handle all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. Greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. Provide quality customer service to patient of all ages, their families, visitors, medical staff, clinicians and co-workers. Ensure that everyone is treated courteously, quickly, and with respect.

    • Licensure, Certification, or Registration Requirements for Hire:

      • N/A

    • Licensure, Certification, or Registration Requirements for continued employment:

      • N/A

    • Experience REQUIRED:

      • Previous experience with computers, Microsoft Office software and navigating the Internet.

      • Previous experience keyboarding with the ability to type 40 words per minute

    • Experience PREFERRED

      • Previous work experience in a healthcare setting and knowledge of medical terminology

      • Experience with medical insurance, HMO, and managed care

      • Experience with appointment registration

    • Education/training REQUIRED:

      • High school diploma or equivalent

    • Education/training PREFERRED:

      • Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program


Healthcare & Public Health

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