Clinical Operations Director (Cod) - Children's Services (Heart Center And Critical Care) - Duh

Duke Health | Durham, NC, United States

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Posted Date 11/24/2021

Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.

U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.

Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.

In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet® organization
  • Nurses from each hospital are consistently recognized each year as North Carolina’s Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance!

Provide overall direction and leadership for assigned clinical areas on a 24 hour basis; ensure the effective administrative management of clinical functions related to personnel and policy in order to meet the mission of patient care, education and research within a fiscally responsible organization.

Oversight Area

Duke Children’s Hospital is a self-contained "hospital within a hospital" on the fifth floor of Duke University Hospital. The Duke Children's Health Center (adjacent to DUH) and Lenox Baker Children’s Hospital down the street from DUH, provides an attractive, family-friendly setting for a variety of specialized pediatric services.

Duties and Responsibilities of this Level

  • Direct and coordinate work of designated employees, manage personnel activities to meet Clinical Service Unit (CSU)/Departmental, Hospital and Health System objectives related to the provision of patient care within designated clinical areas.
  • Help to lead/guide implementation of the Duke Quality System which is our Lean management system to reduce harm.
  • In collaboration with other administrative leadership, develop strategic and operational plan for assigned clinical area(s). Communicate plans and continuously evaluate plans.
  • Develop and communicate vision for unit care delivery models and facilitate ongoing refinement of such models.
  • Provide developmental opportunities for direct reports.
  • Serve as clinical operational liaison with administrative and professional personnel concerning unit and/or departmental, Hospital and Health System policies and procedures, personnel administration and budgetary preparation and control.
  • Maintain interface with departmental personnel to coordinate clinical operational activities to ensure adequate staffing, space and facilities, coordination of purchasing, maintenance and renovation activities for the operational areas, administer a program of property management and accountability. Determine and recommend necessary space, equipment, supplies and support systems to ensure effective functioning of unit/department. Ensure safe environment of care for all staff, patients, and families. Ensure effective processes for staff development, recruitment and retention. Develop and support unit, shared governance structure. Assure staff participation in departmental and Organizational Nursing Structures.
  • Perform other related duties incidental to the work described herein.

Required Qualifications at this Level


  • Master's Degree and Bachelor's Degree in Nursing is required.

Required Experience:

  • Five years of nursing experience is required including at least 2 years of experience in a management role.

Preferred Experience:

  • Strong foundation of pediatric experience at an Academic Medical Center preferred but not required.
  • Experience leading large team of multidisciplinary members.
  • Experience working with Pediatrics providers

Degrees, Licensure, and/or Certification:

  • Must have current or compact RN licensure in the state of North Carolina.
  • BLS certification required.
  • Nurses hired into leadership positions must obtain a nursing leadership certification within one year of hire.

Knowledge, Skills, and Abilities:

  • Ability to manage multiple organization missions. Facilitation, consensus-building, and negotiation skills
  • Sensitivity for and understanding of clinical disciplines and issues.
  • Understand cost containment and managed care systems.
  • The ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.
  • Knowledge of necessary regulatory bodies including North Carolina Nurse Practice Act.
  • Expert communication skills.
  • Knowledge or experience with quality and process improvement initiatives is desirable

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Administration | Healthcare & Public Health

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