UNIV - IT Services Specialist III - Student Services

Medical University of South Carolina | Charleston, SC, United States

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Posted Date 4/09/2021
Description Job no: 529254
Entity: MUSC University
Department: STUDENT SERVICES - SS-Education Technology
Sub Department: UNIV-7020000-Instructional Tech And Faculty Res
Work type: Full-Time
Employee Type: UNIV - Classified
Location: Charleston, SC
Categories: Information Technology & Telehealth, Support Services & Operations
Pay scale: UNIV-Band 5: $33,494.00 - $47,734.00 - $61,975.00 (min - mid - max)

Job Duties:

10Advises faculty and staff on educational technology equipment purchases and applications and fluent with applications (Panopto, Teams, Brightspace, etc.) used in classrooms and conference rooms.Essential

10Coordinates the technical activities of the video operations for streaming events like Commencement and others large-scale events on campus.Essential

20Install new equipment for ITFR supported classrooms and facilities and assist AV/IT companies hired to rebuild classrooms with technical assistance and guidance.Essential

20Orders spare parts, maintains maintenance records and inventories of tools, parts, test equipment, and all classroom audio-visual technology and maintains and houses wired diagrams/blueprints for all Centrally Scheduled Classrooms.Essential

35Directs preventive maintenance program on ITFR AV/IT equipment and is emergency support for Classroom Equipment and Applications (Crestron,Tesira Audio, PC troubleshooting, etc.) used within the classrooms/conference rooms.Essential

5Performs other duties as assigned.Essential


Job summary: Under general supervision, responds to and diagnoses problems through discussions with users using problem recognition, research, isolation, and resolution steps. Basic to moderately complex knowledge of capabilities, and intricacies of systems and applications. Ability to write and revise moderately complex to complex user documentation. Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests. Ability to analyze and convert moderately complex to complex technical instructions to materials that can be understood by non-technical personnel. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to plan, direct, instruct, and review the work of support personnel. Ability to provide status reports and other technical and non-technical reports in a clear and concise manner. Ability to use problem management database and help desk systems.
Salary Range: UNIV-Band 5: $33,494.00 - $47,734.00 - $61,975.00 (min - mid - max)
FLSA: Hourly
Minimum Experience and Training Requirements: A high school diploma and two years experience in office automation systems, data communications systems design, installation, operation, repair, sales or marketing or processing of information in a data processing environment or related systems. An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience.

Additional Knowledge, Skills, and Abilities Preferred: An associate's degree or a bachelor's degree in a related field may be substituted for the required work experience. Information Systems or Networking degrees are a benefit. Basic to moderately complex knowledge of how Audio Visual devices work with IT and network systems and talk to one another in classrooms. Ability to read and comprehend wired diagrams and the architecture of devices in rooms. Ability to understand and carry out moderately complex to complex technical issues in regards to IT and how computers work with educational applications. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to plan, direct, instruct, and review the work of support personnel. Ability to provide status reports and other technical and non-technical reports in a clear and concise manner.
Physical Requirements: Ability to perform job functions in an upright position. (Frequent) Ability to perform job functions in a seated position. (Frequent) Ability to perform job functions while walking/mobile. (Frequent) Ability to work indoors. (Continuous) Ability to work in confined/cramped spaces. (Infrequent) Ability to bend at the waist. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to maintain tactile sensory functions. (Continuous) Ability to lift, lower, push or pull objects 15 lbs. or more, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to hear and/or understand conversations. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas. (Infrequent)"

Category
Computer Science & IT | Information Technology

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