This role will be responsible for developing and executing events that support T-Mobile’s brand, business, and communication objectives for Mobile Stores. Responsible for delivering exceptional customer interactions by helping to train and develop an amazing team of experts with strong brand and product knowledge and a passion for exceeding customer expectations. Achieves showroom objectives for providing an Un-carrier experience by leveraging strong Customer Focus abilities and by holding employees to Un-carrier behaviors and service standards. Achieves showroom objectives by managing to rigorous operating standards and closely monitoring store results.
What you'll do in your role.
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Manage and execute Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure the Mobile Showroom events align to broader program strategy & objectives. Leads mobile showroom employees to ensures an exceptional customer experience for all customers through an exciting, energized atmosphere. Ensures customer satisfaction in all areas of sales and service with every transaction.Provides social media planning and recommendations for Mobile Showroom in partnership with Social Media Manager through local research & knowledge. Engages local influencers, bloggers, and local businesses in order to build T-Mobile's visibility, credibility and brand. Regularly updates and maintains branded content on social media sites (Google+, Facebook, YouTube, MySpace, Twitter, etc.) to keep content current/relevant. Acts as brand steward ensuring T-Mobile is represented consistently from a visual and messaging perspective.Directly responsible for reaching out into the local community and business environment to network, build the brand/awareness of the mobile showroom & company, through relationships, referrals and events. Identify opportunities where T-Mobile can benefit the community and create plans to meet the needs of the community. May be leveraged for emergency relief.Manage and execute Mobile Showroom events for branded retail partners to drive excitement, awareness and store traffic. Work with store leader to establish event goals & objectives. Provide coaching on delivering world class customer service with sales reps and managers.Assist manager with motivating and coaching employees and partner sales associates with one-on-one coaching, coaching in the moment and coaching monthly performance. Share timely feedback to improve performance, encourage growth and drive a world class customer experience. Side-by-side selling.
The experience you'll bring.
3 Years Retail Management experience in high volume environmentExperience working with multiple support teams or corporate departments (i.e., HR, Ops, Training, Marketing) to accomplish key tasksPassion, integrity and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience that delivers on the Un-carrier promiseAdvance Customer engagement and service capabilities