Schoolchoice Customer Service Representative, Temporary

Denver Public Schools | Denver, CO, United States

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Posted Date 11/14/2022

Customer Service Representative, temporary

Enrollment Service

Southwest Enrollment Center

Hourly, not benefits eligible

Salary: $20 per hour

Hours 8:30 - 4:00

Start date: Early January 2023

Essential Functions and Objectives:

This is a temporary part-time position, 30-35 hours a week, to support the Office of Choice and Enrollment Call Center. This position will require flexibility with work hours during peak times in order to accommodate school and family availability. Desire to provide exceptional customer service to families with different enrollment situations, skills and backgrounds. Position is held at the SW Enrollment Center.

- Make outreach calls to families with transitioning students.

- Answer and direct phone calls and emails regarding parent inquiries about the School Choice process and enrollment to Denver Public Schools.

- Assist families navigate through the online SchoolChoice application and other Choice and Enrollment processes. Provide information on the SchoolChoice process, deadlines, and school options.

- Student data entry into Infinite Campus and SchoolChoice system.

- Ability to search in multiple databases and programs simultaneously.

- Performs other duties as assigned, including special projects.

Knowledge, Experience & Other Qualifications:

- Bilingual (English/Spanish) is highly desirable.

- Experience working with families and children.

- Excellent written/verbal communication and customer service skills.

- Computer experience in a Windows-based environment.

- Strong customer service focus, responsive to client concerns.

- Ability to work under pressure and tight deadlines.

- Ability to prioritize effectively in a fast-past environment.

- Demonstrate a high degree of integrity in handling confidential information.

- Familiarity with Infinite Campus preferred.

- Ability to work independently and collaboratively.

- Current and valid Colorado driver’s license.

- Reliable transportation is required.

Education Requirements:

- High School diploma or equivalent required.

Other information:

The COO Office has a dynamic team of highly experienced people working to maintain the integrity of Denver Public Schools and the accountability of what we do as a team. We strive to meet all of the needs of our schools, Administrative buildings and constituents. The operations team encompasses Facilities, Enterprise Management, Transportation, Technology, School of Choice, Planning and Assessment, Safety and Security, Program Management, Operations Outreach and Engagement, Finance and Operations Support Services. We are the building blocks of the operations side of Denver Public Schools. We stand on our core values Integrity, Accountability, Equity, Collaboration, Fun and of course Students First. There are a lot of opportunities for anyone looking to work in an innovative, caring, and fast paced, growing entity. Come and check out Team DPS.

Additional Information:

- Work Year Calendars (including accrued time off):

- Benefits (including DPS contributions):

- Compensation Structures:

- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Employment Type
Customer Service | Education

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