Sprint has joined the T-Mobile Family.
This is a Sprint position on Sprint payroll and benefits until Sprint and T-Mobile fully combine to form the new T-Mobile which is currently anticipated to occur on or about Jan 1st, 2021.
Advanced Technical Support Specialist
As an Advanced Technical Support Specialist you will analyze both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action. Some interactions may require deviating from standard screens, scripts, and procedures. Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise. Handles situations which require adaptation of response or research according to unique customer situations. May orient, train, and support other employees. Maintains log of problems so recurring problems can be reported to product or service development.
What you'll do in your role.
The experience you'll bring.
Experience navigating multiple computer screens and programs while interacting with customers on the phone.
Absent a reasonable accommodation or military obligation, employees must be available to work a flexible schedule (including days, nights, weekends and holidays).