Patient Service Associate -Duke Perinatal

Duke Health | Durham, NC, United States

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Posted Date 5/04/2022
Description PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

The Patient Service Associate is an integral part of the patient c areteam in the clinic and is responsible for patient registrationactivit iesincluding patient identification, demographic and insuranceupdates, c heck-in , check-out, point of service collections (deductible, copay, co insurance and balances), referral and order management,and appointment s cheduling according to established policies andprocedures.The Patient Se rvice Associate is responsible for professionallycommunicating with prov iders, coworkers andpatients in a timelyfashion in person and via telep hone and electronic communication.The PatientService Associate is respon sible for living Duke HealthSystem and the Private Diagnostic Clinic's v alues and demonstratingexpected behaviors while contributing to creating a positive patientexperience and building a positive work environment.Th e Patient Service Associate will adhere to the Private DiagnosticClinic’ s Dress Code Policy and maintain a professional image inappearance ando ver the telephone.The Patient Service Associate contributes to ensuringt he registrationdesk and waiting areas safeguard patient privacy, confide ntiality andsafety and are well maintained and clean.Duties % of Time(mu st add up to 100%):1. Preparationfor clinic, patient check-in, checkout and paymentcollections; scheduling tests and procedures; managing workq ueues,procedure depots, electronic messages and medical record scanning. 50%2. Answering telephone; delivering messagesto physicians, nursesando thers. 15%3. Customer service, safety, and work culture. 10%4. Perform d owntime procedures as necessary for patient check-in andorder entry.5%5. Maintain printers, computers and supplies in the work area. 5%6. Attend meetings and training sessions. 5%7. Comply with all regulatory and com pliance policies and processes. 5%8. Perform other related clericaldutie s as assigned by Service AccessManager. 5%Total* : 100%Strong verbal and written communication skills.Ability to use appropriate grammar,spellin g and composition in writtencommunication.Basic computer and dataentry s kills.Knowledge of medical terminology.Knowledge and understanding of te lephone etiquette.Ability to organize and prioritize work.Ability to pro vide oral and written instructions.Ability to interact professionally, t actfully and courteously with thepublic and other personnel.Ability to e stablish and maintain effective relationships with otherpersonnel.Must b e able to apply specific departmental policies, rules andregulations relating to verifying patient information, collectingpayments and maintaini ng records and forms.Work requires knowledge of basic grammar and mathem atical principlesnormally acquired through high school education.Minimum of one year of work experience in directly communicating andproviding c ustomer service to patients or public; preferably in ahealthcarerelated field.Experience in effectively coordinating multiple tasks oractivities .Must be able to work under time pressures in a busy clinic/officeenviro nment.Must be present on site for 8 hour shifts during standard business hours.Must participate in group activities requiring interpersonal skill s andcooperation.Must work as late person when scheduled or according to business needs.Must be ableto react quickly and immediatelyrespond to e mergencies.Must travel between locations on an as needed basis.Must be a ble to handle multiple assignments, conflicting demands andpriorities.Mu st maintain attention to detail over extended period of time.Must be con tinually aware of variations in changing situations.Must beable to move throughout office environment through out day.Must be ableto reach for o bjects by extending arms.

Minimum Qualifications


Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education


Minimum of one year of work experience in directly communicating and activities. providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or

Degrees, Licensures, Certifications


Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Healthcare & Public Health

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