MUHA BA30 - Communications Specialist

Medical University of South Carolina | Charleston, SC, United States

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Posted Date 8/26/2021
Description Job no: A527471
Entity: Medical University Hospital Authority (Medical Center)
Department: Institutional Relations - Communications
Sub Department: MUHA-9711000-MUSC Communications Call Center
Work type: Full-Time
Employee Type: MUHA-Regular
Location: Ashley River Tower, Central Energy Plant
Categories: Support Services & Operations, Administrative & Non-Clinical Professionals
Pay scale: MUHA-Grade 10: $33,439.69 - $44,059.34 (min - mid)

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 40

Scheduled Work Hours/Shift: Day

Fair Labor Standards Act Status: Hourly

Job Summary/Purpose: The Communication Specialist reports to the Communications Supervisor. Under general supervision, the Communication Specialist performs shift activities required to ensure an integrated messaging system and quality Call Center and Help Desk customer service program. This role ensures a comprehensive and quality customer service program for clinical services and MUSC/MUHA’s consumers. This role triages patient calls in order to put them in contact with the appropriate office, answers questions, resolves issues and refers to appropriate clinical team. The Communications Specialist III works collaboratively with leaders on common integrated areas such as communication standards and security, patient safety, testing and change control.

Minimum Training and Education: High school diploma or equivalent (GED) and two years combined technical/administrative/customer service experience. Hospital/academic medical center experience is preferred. Bachelor's degree preferred and may be substituted for one year of the required experience. Essential: strong interpersonal skills; client relations and relationship building, fact finding, analytical, presentation and communication (written/verbal) skills. Professionalism is a must. Individual will portray high energy, positive attitude, and team orientation in all interactions.

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Ability to perform job functions while standing. (Continuous) Ability to perform job functions while sitting. (Continuous) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outside in temperature extremes. (Infrequent) Ability to work from elevated areas. (Frequent) Ability to work in confined/cramped spaces. (Frequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Frequent) Ability to twist at the waist. (Frequent) Ability to squat and perform job functions. (Frequent) Ability to perform "pinching" operations. (Frequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to use lower extremities for balance and coordination (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 50 lbs. unassisted. (Frequent) Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 20 lbs. (Infrequent) Ability to exert up to 50 lbs. of force. (Frequent) Ability to see and recognize objects close at hand or at a distance. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to deal effectively with stressful situations. (Continuous) Ability to work rotating shifts. (Frequent) Ability to work overtime as required. (Frequent) Ability to work in a latex safe environment. (Continuous)

Communications & Media

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