Senior Quality & Safety Manager – Patient Safety (RCA experience strongly preferred)

Company overview

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Job details

Exciting Opportunity at MSK: Senior Quality & Safety Manager – Patient Safety

As a Senior Quality & Safety Manager, you’ll drive excellence in patient care by leading quality initiatives, managing safety events, and ensuring compliance with regulatory standards. This role is pivotal in fostering a culture of safety, continuous improvement, and high reliability across clinical and operational teams.

Role Overview

• Oversee timely and comprehensive reviews of serious and sentinel events.
• Lead and perform Root Cause Analysis across the organization resulting from serious safety events.
• Utilize RCA tools such as 5 Whys, Fishbone Diagram (Ishikawa), Failure Mode and Effects Analysis (FMEA),sequence of event mapping and causal maps
• Collaborate with leadership to develop risk reduction strategies and measures of effectiveness related to safety events.
• Provide written responses to external agencies regarding quality and safety.
• Manage teams and facilitate meetings to review safety events, quality safety metrics and performance improvement
• Experience with HPI safety event classification and common cause analysis

Key Qualifications

• 7 years’ of recent experience in a clinical setting or in quality & safety.
• RN (NY) License or other clinical experience preferred.
• Working knowledge of relevant patient safety and healthcare regulations.
• Expertise in high reliability principles and concepts preferred.
• CPHQ / Other ANCC certification a plus.
• Familiarity with Epic helpful.

Core Skills

• Strong interpersonal and communication skills.
• Excellent judgment, analytical thinking, and decision-making abilities.
• Ability to manage sensitive situations diplomatically and maintain confidentiality.
• Proficiency with Microsoft Office and electronic data management systems.

Additional Information:

• Location: Hybrid / 633 Third Avenue, NYC
• Schedule: Monday - Friday, 9 am - 5 pm
• Reporting to Director, Patient Safety

Pay Range: $121,400.00-$200,400.00/annually

Helpful Links:

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

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