Due to the COVID-19 pandemic, training for this position will start in a work-from-home environment and when, in the sole discretion of T-Mobile, the impact of COVID-19 decreases, the position will move to our onsite customer experience center.
Be the Expert. Redefine Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good and now we have changed Customer Care for everyone. T-Mobile is doing something the carriers can’t. We’re bringing together a Team of Experts to give our customers an experience unlike any other. We’re breaking all the rules and putting customers first. No more talking to machines, no more transfers. Customers have their own team ready to resolve whenever and however they want.
As an Associate Expert, you’ll learn the ropes as you build the skills that can make you a full-fledged expert in a matter of months. It starts with listening to your customers issues like a pro, picking up on subtle cues and customer rhythms and then helping build a resolution mix that will make them customers for life. They're YOUR customers and their experience depends on YOU!
What you'll do in your role.
- Here’s what we’ll count on you to do:
- Create happy customers – we were named #1 in customer satisfaction every month in 2016 by Nielsen. So we are all about the customer experience and owning customer issues with the tools, knowledge and support to resolve.
- Provide outstanding service so customers stay longer – we bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers and create lifelong T-Mobile fans.
- Offer thoughtful product and service recommendations – we make recommendations that make sense for our customers in helping them get the most out of their Un-carrier experience.
- Learn a lot -- we stay current on all systems and products to grow our skills and maintain proficiency on things we value and organizational requirements.
- Have serious fun – we don’t take ourselves too seriously. Changing wireless for good is what we do and we love having fun doing it!
The experience you'll bring.
What we’re looking for in an Expert:
- You’re a pro on the computer
- You know how to balance multiple tasks at the same time
- Tech savvy and have a passion for mobile devices and/or technology
- Passion for care and the ability to listen, problem solve and deliver great solutions
- Ability to work as part of a team to achieve individual and team results
- You have the flexibility to work any shift, including nights and especially weekends
Come on. You know this is the challenge you’ve been looking for. Take the plunge and apply today. We offer incredible benefits, competitive pay and bonuses, and the chance to build a career that you can take in any direction you want to go! Let’s do this already!