Job Title
Technology Support Technician II
Location
Sandston, VA, US
Organization Name
HCPS - Technology
About Us
Henrico County Public Schools is one of the six largest county public school divisions in Virginia with a nationally recognized educational program. Henrico County is a suburban community surrounding the city of Richmond, VA. We are 104 miles from the Atlantic Ocean to the east; 94 miles from the scenic Sky Line Drive to the west; 106 miles from Washington, D.C. to the north; and 75 miles from the North Carolina border to the south.
Our Mission:
Henrico County Public Schools, an innovative leader in educational excellence, will actively engage our students in diverse educational, social and civic learning experiences that inspire and empower them to become contributing citizens.
General Statement of Duties
This vacancy will close on May 16, 2025 . This position provides the technical support to an assigned secondary or elementary school to ensure a properly functioning computing environment. The incumbent maintains the existing computer environment and performs initial troubleshooting tasks. Acts as the first point of contact for all technology needs and requirements. Also provides on-site computer support to faculty, students and staff of school(s) to which the successful candidate will be assigned. Works under the direction of the Technology Support Leader to assist in ensuring a properly functioning computing environment. This is an 11-month/239 day position.
Essential Duties
• Oversees and coordinates the repair of computers and peripherals which may also include printers/copiers, projectors, smart boards or other school based technology hardware
• Acts as the network administrator for the assigned school
• Effectively communicates with staff and administration in a professional and competent manner
• Troubleshoots hardware and software issues
• Installs application software
• Performs diagnostic repair procedures on student and teacher computers
• Configures Internet browsers, commercially available software and custom designed software owned by HCPS
• Engages in preventative measure such as identifying computer viruses
• Works as a key member of the technology team
• Assists students and staff in the use of application software
• Demonstrates exceptional customer support
• Demonstrates exceptional job knowledge
• Performs other duties as assigned
Minimum Qualifications
Excellent technical and customer service skills. Ability to work independently with minimal supervision. Minimum one (1) year experience in installing, upgrading, troubleshooting and maintaining software. Experience with Windows or Apple platform highly preferred. Ability to lift 50 pounds and climb a ladder is also required. Must possess a valid Virginia driver's license/transportation as some travel is required potentially between HCPS school(s), Central Office and Technology office locations.
Additional Information
Minimum salary: $55,533.73 (239 day/11-month contract).
This vacancy will close on May 16, 2025.
How To Apply
To be considered for the listed vacancy:
Please complete an online application and apply for the vacancy.
Henrico County Public Schools
Department of Human Resources
P.O. Box 23120
3820 Nine Mile Road
Henrico, VA 23223-0420
Fax: (804) 652-3763
Henrico County Public Schools does not discriminate on the basis of race, color, national origin, sex, disability, or age in its programs and activities.
EOE/Accommodations Upon Request
Minimum Salary
Maximum Salary
Currency
USD
Main Organization
Public Schools
Public Schools
Employment Status
Permanent Fulltime
Permanent Full-time
Amount of Travel
Work At Home