Job Title
Human Services Supervisor
Location
Henrico, VA, US
Organization Name
County of Henrico Department of Social Services
About Us
Henrico County, a progressive employer of choice, provides job seekers with the promise of fair and competitive compensation; a close-knit atmosphere with low employee turnover; and a benefits package that helps secure financial stability.
Established in 1611, Henrico County has deep historical roots. Henrico County borders the City of Richmond to the west, north and east and constitutes approximately a third of the Richmond metropolitan areas. Henrico County is among the top-rated counties in the nation and was one of the first localities to adopt the County Manager Form of Government. Citizens of Henrico County are represented by an elected Board of Supervisors representing five magisterial districts.
Henrico County General Government currently has more than 30 agencies. Department Heads are appointed by the County Manager, with the exception of the elected constitutional officers. Henrico County is an equal opportunity employer and, when you join us, you will be surrounded by fellow associates who come from all walks of life, all types of cultural backgrounds and all ages.
General Statement of Duties
Closing Date: This position closes on Monday, May 19, 2025.
Performs supervisory duties in planning and directing the work of a group of human services program workers; does related work as required.
Essential Duties
This position is responsible for supervising, planning and directing the work of a team of Human Services Specialists.
Essential duties include, but are not limited to:
- Direct supervision of human services specialists who manage responsibilities of accurate and timely determination of eligibility and case management for public assistance benefit programs.
- General supervisory responsibilities that include staff development, one-on-one supervisor consultations, completing performance reviews and performance management including the discipline process as needed.
- Participation in the recruitment, hiring, training and onboarding of new employees.
- Creating, maintaining & reviewing program reports & spreadsheets to manage the work and to collect data and statistics for reporting purposes.
- Participation in agency workgroups to ensure accuracy and compliance with program requirements and promote the agency’s strategic plan.
- Gathering and summarizing statistical data related to program outcomes and community needs to support programmatic functions and needed changes.
The person in this position should possess:
- Strong knowledge of federal and state programs including SNAP, Medicaid, TANF, Long-term Care, Energy Assistance, General Relief and other benefits programs.
- The ability and desire to lead, develop and support staff in their day-to-day work.
- A collaborative approach to work and problem-solving.
- The skills to work quickly and thoughtfully to resolve customer issues with our community and colleagues.
Minimum Qualifications
Possession of a related bachelor's degree and four (4) years of professional-level human services program experience (e.g., public assistance or social services), preferably two (2) of which have been in a lead or supervisory capacity; OR, human services program experience may be substituted for the four-year bachelor's degree on an equal-time basis; OR, any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
Additional Information
Central registry check and criminal history record check & fingerprinting are conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
May require a valid driver’s license to perform assigned duties at various locations.
How To Apply
Closing Date: This position closes on Monday, May 19, 2025.
You apply for positions with Henrico County general government through our on-line applicant system, which is available 24-hours a day, 7-days a week with an Internet connection. Please access our job site portal though https://henrico.gov/services/jobs or click on the Jobs link in the upper right hand corner of our main County page at https://henrico.gov.
Minimum Salary
76373
Maximum Salary
140493
Currency
USD
Main Organization
General Government
General Government
Employment Status
Permanent Fulltime
Permanent Full-time
Amount of Travel
Work At Home