Solutions Engineer, Wireless

T-Mobile | Burlington, MA, United States

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Posted Date 11/08/2022
Description

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Overview
The Solutions Engineer (SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. SEs engage in pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer’s technical inquiries.
SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. SEs will keep the Business Sales teams they support apprised of relevant technologies and industry trends. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. SEs also pursue and maintain partner or industry certification as required for their position.

Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed

Job Responsibilities:

  • Participate in customer meetings, primarily face to face.
  • Facilitate coverage analysis and review with customers.
  • Discuss and assist with processing In-Building coverage requests.
  • Uncover opportunities and recommend solutions
  • Understanding nuances and drivers
  • Design and architect services and solutions
  • Close technical hurdles
  • Prepare and present technical customer presentations
  • Present product roadmaps
  • Present network build-out plans.
  • Demonstrate wireless devices and solutions to customers.
  • Provide RFP technical input
  • Strategize with Sales team to improve Regional/National sales
  • Participate in account reviews with customers
  • Own customer technical relationships
  • Supports customer pilots.
  • Supports complex customer opportunities in sophisticated customer segments such as Enterprise Retail accounts.
  • Provides Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)
  • Maintaining technical knowledge by attend training in assigned areas
  • Maintaining adequate level of industry expertise
  • Pursue industry certification appropriate to role
  • T-Mobile wireless network and related key technologies
  • Provides guidance on wireless handsets, mobile hotspots, tablets, and key wireless devices
  • Position wireless-related Value-Added Solutions
  • Ensure a positive customer experience
  • Assist w/ high-level support and troubleshooting
  • Open tickets and engage appropriate support resources
  • Train Sales on technical topics, product updates, Tech Talks
  • Customer Trainings
  • Product/Network/Marketing road-show webinars
  • Provides Training and Mentoring to Associate SEs as required.

Education:

  • High School Diploma/GED (Required)
  • Bachelor's Degree STEM area of study strongly preferred. (Required)

Work Experience:

  • 4-7 years Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.
  • Experience supporting Enterprise Level Accounts
  • Experience with working with RETAIL companies a plus.

Knowledge, Skills and Abilities:

  • Technical Leadership
  • Project Management
  • Communication Excellent oral and written communications; strong interpersonal skills.
  • Sales Experience with Sales Methodologies.
  • Applications Proficiency with business application software.
  • Strategic Leadership Ability to provide strategic direction in a leadership role.
  • Technical Presentations Ability to create and deliver technical presentations.
  • Subject Matter Expertise in at least one area of focus (SDWAN/Edge, Security, Mobile Internet/Routers, etc.)

 

• At least 18 years of age
• Legally authorized to work in the United States
• T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Travel:
Travel Required – Yes
 

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! https://www.tmobile.careers/profile/join/

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Employment Type
Full time
Category
Engineering | Sales

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