Publishing Services Manager, Duke University Press

Duke Health | Durham, NC, United States

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Posted Date 1/23/2023

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Duke University Press (DUP) seeks a Publishing Services Manager to oversee the strategy, finances, business development, and staff activities of its service offerings to other non-profit scholarly publishers.

Project Euclid ( and the Scholarly Publishing Collective ( are publishing services initiatives of Duke University Press, offering subscription management, journals hosting, digital access management, and institutional sales to other scholarly publishers; and digital collections to library customers. These combined initiatives represent more than $1.5 million in annual operating budget and serve over 220 journals, 200 monographs, and 40 partner publishers. They advance DUP’s mission of sustaining a critical and diverse scholarly publishing ecosystem by ensuring that journal publishers maintain their independence, in service to advancing knowledge.

The Publishing Services Manager is responsible for the financial management, business development, product and services development, publisher relationship management, community management, and personnel management for Project Euclid and for the Scholarly Publishing Collective (SPC).

The Publishing Services Manager provides direction to and coordinates with staff members in DUP’s Sales & Marketing group; as well as the Library Relations, Customer Relations, Information Technology, and Accounting teams on all Project Euclid and SPC-related matters, in order to achieve mission and business objectives.

Remote work is supported for this position throughout North Carolina, as well as in the following locations: AZ, CA, CO, DC, FL, GA, HI, IL, MA, MT, MD, NJ, NY, PA, SC, TN, TX, VA.

If interested please submit the University-required electronic application, including your résumé and cover letter, before close of the position at Noon on Monday, February 20, 2023.

Duke University Press is strongly committed to fighting racism and to supporting diversity, equity, inclusion, and accessibility. We welcome applicants who share this commitment.

Primary Job Responsibilities:

  1. Strategic & Financial Management (30%)
  • Craft and execute business strategy for each initiative that achieves the goals of each, fulfills the mission, and ensures financial outcomes necessary to sustain the operation; continuously assess business models and pricing.
  • Manage pricing models to ensure cost recovery and the ability to invest in new services; establish fees and pricing models for new offerings.
  • Partner with the sales and marketing teams to inform the global library sales strategy and to set annual sales targets for content products.
  • Develop and manage an annual profit-and-loss statement for each initiative; manage the operating budgets; ensure accurate accounting of expenses, revenues, and overhead within each initiative’s budget and the broader press budget.
  • Oversee accounts payable and accounts receivable, invoice for services, and remit payments owed to publishers.
  • Supervise the publishing services financial and data analyst in support of the publishing services financial and reporting operations and obligations.
  • Manage personnel functions for current and future staff, including, but not limited to, hiring and performance appraisals.
  1. Business & Product Development (30%)
  • Leverage market intelligence, sales, and usage data for data-driven planning and business development; maintain a product development roadmap, informed by analytics and input from publishers, librarians, and users.
  • Design and implement new products, initiatives, publishing services, and features to partners, libraries, and users.
  • Actively recruit new publishers for the services offered; set targets for partner acquisition; ensure integrity and suitability of prospective partners and publications, consulting with advisory bodies as necessary.
  • Present proposals to publishers for services; negotiate agreements with new publishers to the services and renegotiate with existing publishers as needed.
  • Propose and negotiate custom government, corporate, and library sales as opportunity arises.
  • Monitor developments in digital publishing, digital discovery and access, and scholarly communications and incorporate new features, services, and technologies to enhance services; lead cross-functional teams to implement.
  • Work with press technology and finance teams to ensure that Project Euclid and SPC are compliant with university, governmental, and industry data privacy and security regulations and standards.
  • Ensure that all developments to the content products and platforms meet ADA accessibility standards and maintain documentation of accessibility.
  • Manage the compilation and distribution of publisher financial reports, operational reports, and payments in a timely and accurate fashion.
  1. Publisher & Customer Relationship Management (30%)
  • Ensure that vendors, technology partners, and functions across the press are operating in concert to successfully support publishing partners and provide superior customer experience to library customers and their users.
  • Act as the primary liaison to publishers for onboarding and training; confirm their understanding and acceptance of technical and procedural requirements; work with them to address instances of non-compliance.
  • Maintain open, frequent, and transparent communications with publishers; utilize communication tools and structures to facilitate sharing of ideas, concerns, and requests.
  • Prepare revenue projections for partners reflective of their full relationship with the services and platforms, including royalty projections and sales pipeline reports.
  1. Community Relationship Management (10%)
  • Serve as the primary representative of Project Euclid and SPC to publishers, institutions, and key scholarly and scientific organizations.
  • Represent the initiatives at domestic and international scholarly conferences, meetings, and events.
  • Maintain existing advisory boards and establish new advisory bodies as needed; establish strong relationships with advisory board members, and select new members when current terms expire.

Minimum Qualifications


Work requires a general business back ground generally equivalent to a bachelor's degree in a business related field.


Work requires 4 years related business or administrativeexperience to functions. acquire competence in applying general personnel practices, accounting and budgeting principles and coordination of major administrative A master's degree in a business related field may be substituted for 2 years experience. OR ANY OTHER EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Healthcare & Public Health | Management

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