Student Services Coordinator, Global Education

Duke Health | Durham, NC, United States

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Posted Date 9/22/2022
Description

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Occupational Summary

Advise students who are exploring off-campus study away options, program manage a portfolio of Duke-Administered summer programs, manage and supervise for peer advisor program.

Work Performed

Advising – 40%

  • Advise students exploring off campus study options by offering regular advising hours, virtually and in-person. Assist students with identifying programs that meet their academic interests and goals. Work with them through the application, admission, registration, and pre-departure processes to ensure a smooth transition into their chosen program.
  • Advise students interested in petitioning for non-approved programs. Help students prepare petition materials to be reviewed by the Global Education Committee.
  • Communicate with Duke students and parents to provide accurate information about policies and program offerings.

Program Management – 40%

  • Liaise with faculty program directors working with your assigned portfolio of Duke-Administered summer programs. Support your faculty with recruitment efforts, application and enrollment concerns, and advise potential student participants.
  • Plan, coordinate, and administer the operational logistics of assigned Duke-Administered summer programs. This includes (but is not limited to): reviewing contracts and invoices, assisting with student health and wellness accommodations, documenting on-site health and safety plans, coordinating and participating in pre-departure meetings, and liaising between the faculty and providers to ensure all logistics are well managed.
  • Maintain the general student handbook and keep all policies and procedures up to date.

Peer Advising Supervision – 15%

  • Train and supervise new and existing peer advisors to deliver core messaging around study away at Duke.
  • Coordinate virtual and in-person information sessions with two part-time student peer advisors.
  • Collaborate with campus partners to offer additional opportunities for students to learn about GEO.
  • Oversee the tracking and analysis of the peer advisors’ efforts. Propose changes to advising efforts based on this information.

Other Duties as Assigned – 5%

  • Some evening and weekend work is expected. Very limited emergency response outside of office hours is required.

Preferred Qualifications

  • Experience with online application systems and general office technology
  • Experience managing programs
  • Spanish language proficiency

Duke’s Office of Undergraduate Education (OUE) is committed to creating an inclusive, supportive environment, and an educational experience that recognizes diversity and cultural competence as integral components of academic and organizational excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area. For more information, visit OUE’s Commitment to Diversity, Inclusion, and Anti-Racism.

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of a bachelor's degree program.

Experience

Work requires three years of experience in a student advising or other student services function. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Category
Education | Healthcare & Public Health

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