Registered Nurse (Experienced RN) - Hybrid - Telehealth Support - Day Shift

Duke Health | Durham, NC, United States

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Posted Date 1/11/2023

Duke Nursing Highlights:

  • Duke University Health System is designated as a Magnet organization
  • Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
  • Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
  • Duke University Health System has 6000 + registered nurses
  • Quality of Life: Living in the Triangle!
  • Relocation Assistance (based on eligibility)

Duke Health System – Telehealth Support seeks to hire a Registered Nurse who will embrace our mission of Advancing Health Together!

The Virtual Care Center/Virtual Clinic Clinical Nurse II will actively deliver exemplary care in order to ensure patients receive the right care, at the right time, in the right place. We are seeking a full time Registered Nurse to join the Telehealth Virtual Clinic Team. This position will plan and provide professional nursing care for patients in a virtual clinic setting in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services virtually and technical support between patients, families, and clinicians in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.

The nurse will provide nursing tasks, education, and technical support for the patient and providers using the various telehealth platforms, including but not limited to video visits and remote patient monitoring devices.

May be required to work in regular clinic if indicated.


This position is located at the PDC Engagement Center, 4825 Creekstone Drive in Durham, NC.


During the first 90 you will be required to work in the office. After training you will be able to work from home at least 1 day a week.

Job Duties:

  • Assessment of the patient using virtual technology
  • Ability to teach patients and families in accordance with the nursing plan of care using virtual technology.
  • Technology skills, including teaching the patient telehealth technology virtually
  • Ability to learn new telehealth platforms/programs and teach/troubleshoot with patients/families.
  • Ability to work with providers, clinic staff, patients, families in a virtual environment
  • Excellent listening skills
  • Flexibility/Adaptability to multiple changing priorities in a fast paced environment
  • Ability to provide innovative ideas and solutions for the telehealth virtual clinic programs
  • Well-developed critical thinking skills and clinical judgement acquired over 3-5 years of clinical experience in acute or ambulatory care
  • Excellent written, verbal, video, telephone, and interpersonal communication skills
  • Excellent organizational and motivational skills
  • Diverse knowledge base
  • Able to collaborate and be flexible
  • Familiarity /Experience with client interaction on the telephone and video platforms
  • Electronic Health Record experience (EPIC experience preferred)
  • Typing proficiency of 30-50 words per minute
  • Experience participating in a unit based quality improvement project


Work requires graduation from an accredited BSN, Associate's Degree in Nursing or Nursing Diploma program. All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date.

  • 2 years nursing experience required
  • Experience with technology; EMR; telehealth preferred
  • Med-Surg, Ambulatory, ED/ICU/Periop experience preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Healthcare & Public Health | Nursing

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