Technician, Client Support

Denver Public Schools | Denver, CO, United States

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Posted Date 5/09/2022
Description

OFFICE OF SCHOOLS

Traditional 212 work days per year

FTE: 1.0

Salary Range: $24.03 - $29.22 / HR

Essential Functions and Objectives:

Supports operations through practical application of knowledge, use of proven techniques, and adherence to procedures. Primary focus on execution of assigned tasks in a specific area of responsibility, with a technical emphasis; such as; equipment, machinery, or scientific/chemical.

Participate in and support strategic projects to improve ECE and Kindergarten classrooms’ utilization of District assessment systems. Assists Regional Support Specialists in supporting teacher and paraprofessional users with their student assessment data and documentation. Serve as a technology liaison between the ECE and Kindergarten classrooms’ and the Early Education Department. Provide onsite, online and phone-based computer assistance and technical support to customers using District system. Configures, installs, monitors and maintains software and hardware; supports mobile work force. Training users to expand their knowledge and use of the District assessment system, currently Teaching Strategies GOLD.

- Provides technical and training support for district ECE and Kindergarten teachers and school staff that aligns with current district contract progress monitoring tool and all associated technology (Teaching Strategies Gold). Works with schools to improve access to and ability to utilize district data systems. Supports school users with student data and contractually agreed-upon reporting to the district and State of Colorado. Managing initial and on-going data-entry in conjunction with state approved progress monitoring tool to ensure state compliance. Communication of necessary information regarding the District assessment system including, but not limited to student record management, user account record management, program data management, teacher client communications and vendor relations in support of Early Education Department staff, School Site Administration, ECE and Kindergarten Teachers. Adaptive, learned knowledge and acquired expertise of district wide Early Education program progress monitoring/assessment tool (TS GOLD) including, but not limited to, knowledge of child development and how tool is applied and utilized in relation to it.

- Coordination and collaboration with the Early Education Department Regional Support Specialists regarding school site needs and coaching on assessment, reporting, and documentation. Creation, communication, implementation and certification of professional development and training for Early Education Department staff, school site administration and teachers with regard to district wide progress monitoring/assessment program tool including school site/classroom support, instruction and demonstration.

- Develop and maintain collaborative relationships with other departments, stakeholders and vendors to include, but not limited to Accountability, Research and Evaluation (ARE), Department of Technology Services (DoTS), Fixed Assets, and Colorado Department of Education (CDE). Liaison between vendor technical support team and district clients.

- Works directly with users to address software and hardware issues, while collaborating with school STR or DoTs Hotline to resolve. Instructing users on software, app installations, upgrades, and inter-application issues. Identify problems with enterprise software in a timely and accurate manner; develops solutions, working intensively with other departments (Systems, Networking, Programming, etc.). Provide first and second level support to department staff on day-to-day basis in resolution of diverse hardware and software issues.

- Install, configure, and provide basic user training for enterprise software (e.g., email, student information systems, DPS-hosted and non-DPS-hosted web-based applications, web browsers, office productivity suites), current Apple and Microsoft client operating systems, and virtualized operating systems (e.g. Windows running virtually on a Mac, an older version of Windows running virtually on a PC inside a newer version).

- Device and inventory management of 1500+ mobile devices..

- Compliance of all FERPA regulations with aspects to all student and staff records and communications..

- Creation, maintaining and updating of any Early Education online presences, as needed.

Knowledge, Experience & Other Qualifications:

- One (1) or more years of experience supporting computer and mobile devices is required.

- One (1) or more years of experience working in/with schools, providing similar services is required.

- One (1) or more years of experience using and supporting MAC applications and MAC OS is required.

- One (1) or more years of experience using Microsoft Office software is required.

- The ability to take responsibility for one’s own performance.

- Effective communication skills.

- Effectively handle multiple demands and competing deadlines.

- Strong attention to detail.

- High degree of integrity in handling confidential information.

- Ability to work in a multi-ethnic and multi-cultural environment with district and school leaders, faculty, staff and students.

- Work collaboratively with others on a team.

- Aptitude for variety, changing expectations, and a fast-paced environment.

- An aptitude for quickly learning new applications and operating systems.

- Comfortable discussing issues at a technical or non-technical level, depending on the audience.

Education Requirements:

- High School Diploma/GED is required.

- Bachelor's Degree is preferred.

Additional Information:

- Work Year Calendars (including accrued time off): http://thecommons.dpsk12.org/Page/1129

- Benefits (including DPS contributions): http://thecommons.dpsk12.org/Page/1397

- Compensation Structures: http://thecommons.dpsk12.org/Page/244

- Employee must live and work with a permanent home address in Colorado while working for Denver Public Schools.

About Denver Public Schools:

Denver Public Schools is committed to meeting the educational needs of every student with great schools in every neighborhood. Our goal is to provide every child in Denver with rigorous, enriching educational opportunities from preschool through high school graduation. DPS is comprised of nearly 200 schools including traditional, magnet, charter and alternative pathways schools, with an enrollment of more than 90,000 students.

DPS has become the fastest-growing school district in the country in terms of enrollment and the fastest-growing large school district in the state in terms of student academic growth. Learn more at dpsk12.org.

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age, disability, or any other status protected by law or regulation. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

Employment Type
Full time
Category
Education
Education
Support Staff

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