Associate Administrative Network Development- Duke Children's Qi Position

Duke Connected Care, a community-based, physician-led network, includes a group of doctors, hospitals and other healthcare providers who work together to deliver high-quality care to Medicare Fee-for-Service patients in Durham and itssurrounding areas.

Summary Job Description:

The Physician Liaison is responsible for designing and executing initiatives to improve health outcomes in Duke Health’s Clinically Integrated Network (CIN). This position will be primarily focused on Duke Children’s Pediatric Primary Care practice support. The physician liaison will frequently travel to their assigned practices to lead quality improvement efforts and engage practice leaders and team members in activities focused on improving population health for pediatric patients. The physician liaison will ensure practices have access to DCC population management tools such as: evidence-based best practice guidelines; quality improvement strategies around change management, systems engineering and rapid-cycles tests of change; care coordination and self-management; and how to use data and analytics to support continuous improvement.

Key Duties and Responsibilities:

Business Development (40%):

1. Leads initiatives to optimize volume and improve population health outcomes.
2. Develops and implements specific outreach, relationship building, and marketing plans to meet goals, in collaboration with Duke Health marketing and communications and CIN partners.
3. Effectively builds relationships with assigned panel of physicians and practices, enhancing care coordination and performance of practices.
4. Works collaboratively with other system functions that interact with physician offices, such as hospital medical affairs, patient access office, and Duke MedLink.
5. Establishes and maintains ongoing engagement and communications with providers and/or their office staff, including routine and follow-up visits and discussions.
6. Uses consultative approach to engage CIN practices, identify and resolve barriers to performance, and improve population health outcomes.
7. Empowers and advises key practice contacts, including providers, practice administrators, referral coordinators, office staff, and others to help achieve better outcomes.
8. Identifies and executes tactics to promote provider interaction and engagement including provider orientation, site visits, staff meetings, and other communication methods in accordance with applicable policies and regulations.
9. Serve as an active team member: learning from others, valuing all input and expertise, and establishing collaborative relationships

Engagement Planning (20%):

1. Uses research-based methods and technical expertise to implement strategies to build awareness and improve performance among CIN Participants and priority providers in the market.
2. Develops communication and engagement agendas to promote quality improvement initiatives, workflow redesign, and use of electronic medical record tools to promote high-quality care.
3. Leverages CRM and PHMO data tools and colleagues to identify factors impeding progress and performance.
4. Manage contacts, records activities and issues, and documents physician expenditures per applicable policies.
5. Provides market intelligence including routine analysis of the strengths and services of providers participating in the CIN and competitors

Quality Improvement (40%):

1. Assists CIN practices with routine review of patient charts, and examines data to gauge and improve performance under payer contracts
2. Utilizes knowledge of team dynamics and group facilitation to promote engagement of practice team members in QI projects
3. Educates practice team members on quality measures, benchmarks, and reporting requirements
4. Provide on-site support to providers, practice managers, and staff to achieve quality improvement goals and proactively identify opportunities for improvement
5. Develop collaborative relationships with other PHMO team members, providers, and practice staff to achieve goals
6. Provide ongoing training, support and technical assistance to participating practices to ensure appropriate quality improvement approaches are being used to optimize results
7. Utilize and promote the methodologies and tools of continuous quality improvement
8. Seek out opportunities to promote staff knowledge and understanding of quality improvement and measurement
9. Facilitate development of strategies and best practices to drive improvement in the practices.
10. Ensure timely tracking and cataloging successes/challenges/barriers relating to Quality Improvement initiatives. Catalog PDSA cycles, trainings and resources in order to assist with the ‘spread’ of best practice initiatives.
11. Ensure timely completion of data collection, documentation and reporting requirements

Required Qualifications:

Education: Work requires a background generally equivalent to a bachelor’s degree, with preference in nursing and/or a business related field.

Experience and Skills:

• Bachelor’s degree in healthcare related field or business combined with relevant and demonstrated experience in quality or process improvement, practice or team facilitation, project management, demonstrated understanding of current trends in healthcare, and proven experience using data to drive improvement
• Role requires excellent communication (oral and written), interpersonal and customer service skills, comfort with public speaking, group leadership and facilitation, and demonstrated problem solving and critical thinking skills
• Flexibility to adapt to shifting priorities and short-term deadlines
• Strong organization and detail orientation skills
• Experience with data analysis and interpretation with ability to communicate results in both verbal and written formats in most appropriate manner based on target audience
• Extensive experience with quality improvement utilizing QI methodologies (e.g. The Model for Improvement, rapid cycle PDSAs, etc.) and other evidence-based strategies and techniques
• Exceptional computer skills, particularly with Microsoft Office applications – Word, Excel, PowerPoint, Outlook, etc

Degrees, Licensure, and/or Certification: Bachelor’s degree, Registered Nurse preferred

Preferred Exp/Qualifications:

1. Experience extracting data from an EMR, running reports, educating providers on workflow within EMR, developing EMR enhancements

2. Experience in facilitating quality improvement events from conception to completion, with multiple stakeholders and layers of leadership involved

3. Experience working with health-system leadership for an organizational level of quality improvement

4. Experience with process mapping and leading work-flow analysis utilizing a variety of QI tools

5. Confidence in and on-going experience interfacing with all levels of a health-system, from staff to c-suite

6. Greenbelt certification or CPHQ preferred

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.